Planning your journey -How to book? You can hire a vehicle by visiting the homepage and choosing your pick-up loca... See more -What do I need to bring with me? You will need a current, valid driver’s licence, held for a minimum of o... See more -How do I find the location? We recommend that you familiarise yourself with the branch location and openin... See more -What are the age restrictions? Age restrictions depend on the destination country. Please see Rental Qualific... See more -What are acceptable forms of payment? The booking must be made under the name of the renter (renter = main driver wh... See more -Is the example type and model of car quoted to me guaranteed? No. Hertz/Thrifty/Dollar can only guarantee to provide cars of similar size an... See more -What do I do if I need to change anything on my booking? Click the "Manage my Booking" tab. -Can I rent a car in one location and leave it in another? Yes, in some scenarios a fee is applicable which will be added to the total di... See more -Are you continuing to serve your customers at locations? We continue to serve customers at our locations. Learn more about our pa... See more
Before you set off -Does the car come with a full tank of fuel? Hertz/Thrifty/Dollar rates do not include fuel. Vehicles are provided with a f... See more -Whats the cancellation policy? If you need to cancel your pre-paid reservation, we offer a grace period... See more -Do you pre-authorise my card when I collect the vehicle? Yes, to ensure the security of your rental, a pre-authorisation on your credit... See more -What happens if the car I booked is not available? Hertz/Thrifty/Dollar will provide a vehicle in the next available group at no ... See more -What Insurance and Waiver options are there? During the booking process we will show you what is available for the destinat... See more -What Fuel options are there? Pay for a full tank You pay for a full tank upfront (although no refunds a... See more -What Extras products are available? We offer a number of optional products and services that you can reserve onlin... See more -What payment options are there? We offer the following payment options online: Pay now You can ac... See more -What is NOT included in the prepaid amount? Personal Accident Insurance (PAI), Super Cover/ Super Damage Waiver (SC/SDW), ... See more
During your journey -What if I return the vehicle late? It is important that you return your vehicle as close as possible to your rese... See more
Questions after your journey -Who do I contact regarding a past rental? Please, contact our Customer Relations Department. Contact details can be foun... See more -How can I retrieve my invoice following my rental with Hertz? You can click on the following link : https://www.hertz.com/rentacar/r... See more -How can I retrieve my invoice following my rental with Dollar? You can click on the following link: https://www.dollar.com/Reservatio... See more