How can we help?

Planning your journey

- How to book?: You can hire a vehicle by visiting the homepage and choosing your pick-up loca... See more
- What do I need to bring with me?: You will need a current, valid driver’s licence, held for a minimum of o... See more
- How do I find the location?: We recommend that you familiarise yourself with the branch location and openin... See more
- What are the age restrictions?: Age restrictions depend on the destination country. Please see Rental Qualific... See more
- What are acceptable forms of payment?: The booking must be made under the name of the renter (renter = main driver wh... See more
- Is the example type and model of car quoted to me guaranteed?: No. Hertz/Thrifty/Dollar can only guarantee to provide cars of similar size an... See more
- What do I do if I need to change anything on my booking?: Click the "Manage my Booking" tab.
- Can I rent a car in one location and leave it in another?: Yes, in some scenarios a fee is applicable which will be added to the total di... See more
- Are you continuing to serve your customers at locations?: We continue to serve customers at our locations. Learn more about our pa... See more

- Does the car come with a full tank of fuel?: Hertz/Thrifty/Dollar rates do not include fuel. Vehicles are provided with a f... See more
- Whats the cancellation policy?: If you made a pre-paid reservation and cancel no later than midnight 2 days b... See more
- Do you pre-authorise my card when I collect the vehicle?: Yes, to ensure the security of your rental, a pre-authorisation on your credit... See more
- What happens if the car I booked is not available?: Hertz/Thrifty/Dollar will provide a vehicle in the next available group at no ... See more
- What Insurance and Waiver options are there?: During the booking process we will show you what is available for the destinat... See more
- What Fuel options are there?: Pay for a full tank You pay for a full tank upfront (although no refunds a... See more
- What Extras products are available?: We offer a number of optional products and services that you can reserve onlin... See more
- What payment options are there?: We offer the following payment options online: Pay now You can ac... See more
- What is NOT included in the prepaid amount?: Personal Accident Insurance (PAI), Super Cover/ Super Damage Waiver (SC/SDW), ... See more

- What if I return the vehicle late?: It is important that you return your vehicle as close as possible to your rese... See more

- Who do I contact regarding a past rental?: Please, contact our Customer Relations Department. Contact details can be foun... See more
- How can I retrieve my invoice following my rental with Hertz?: You can click on the following link : https://www.hertz.com/rentacar/r... See more
- How can I retrieve my invoice following my rental with Dollar?: You can click on the following link: https://www.dollar.com/Reservatio... See more